Elite Pro Services Privacy Policy 

Elite Pro Services, LLC (“Elite Pro Services,” “we,” or “us”) provides residential and commercial plumbing, HVAC, and electrical services and products. This Privacy Policy outlines how we collect, use, and protect information we gather from or about you, including when you visit or interact with our website, request service at your home or business, contact customer support, or use any of our other online platforms or services that reference this Privacy Policy (collectively, our “Services”). 

We may update this Privacy Policy periodically. If changes occur, we’ll update the date at the top of the policy and may also provide additional notice (for example, on our website or via email). We encourage you to check this page regularly to stay informed about our practices and your options. 

INFORMATION WE COLLECT 

Information You Provide 

We collect information you voluntarily provide, such as when you complete a form, request an appointment, make a purchase, request customer support, or communicate with us in any way. 

Information We Collect Automatically 

When you interact with our Services or conduct business with us online, we automatically gather information about your activities, including: 

• Cookies and Tracking Technologies: We and our service providers use cookies, web beacons, and similar tools to collect data to improve our Services and your experience. Cookies are small data files saved on your device, while web beacons are electronic images that help us understand how you interact with our website or emails. 

Information from Other Sources 

We may also collect information about you from other sources, such as marketing partners or mailing list providers, to better tailor our communications and Services. 

CATEGORIES OF PERSONAL INFORMATION WE COLLECT 

Category	Types of Information	Sources	Purpose
Identifiers	Name, email, phone number, address, etc.	Directly from you, marketing partners, cookies	Service delivery, identification, marketing, compliance
Internet/Network Activity	Device details, IP address, browser type, pages visited, etc.	Cookies and tracking technologies	Maintaining and improving our Services
Commercial Information	Transaction details (e.g., services purchased, prices, dates)	Directly from you	Fulfilling services, marketing, compliance
Financial Information	Credit card or payment details	Directly from you	Processing payments, legal compliance
Inferences	Insights about preferences or interests (e.g., inferred from browsing or purchase history)	Directly from you, marketing partners, cookies	Service personalization, marketing, compliance

HOW WE USE YOUR INFORMATION 

We use the information we collect for purposes including, but not limited to: 

• Delivering, maintaining, and improving the Services you request 

• Processing transactions and sending receipts, invoices, or confirmations 

• Responding to your comments, questions, and service requests 

• Sending administrative notices, technical updates, and security alerts 

• Providing marketing communications about our products, services, or special offers  

• Analyzing usage trends and activities on our website 

• Detecting, investigating, and preventing fraud or other unlawful activity 

• Complying with our legal, regulatory, or contractual obligations 

• Any other purpose disclosed to you when we collect your information 

SHARING YOUR INFORMATION 

We do not sell your personal information. However, we may share it in the following circumstances: 

• Vendors and Service Providers: Companies that help us operate our business, such as web hosting, payment processors, customer support, and marketing partners. 

• Professional Advisors: Legal, accounting, or other advisors assisting us with compliance or business operations. 

• Business Transactions: In connection with a merger, asset sale, financing, or acquisition. 

• Affiliates: With current or future subsidiaries or companies under common ownership with Elite Pro Services. 

• Legal Compliance: To meet legal, regulatory, or judicial requirements. 

• With Your Consent: When you direct or consent to sharing your information. 

ADVERTISING AND ANALYTICS 

We may partner with third-party analytics or advertising providers that use cookies, web beacons, or similar tools to collect information about your online activities. This data helps us understand user behavior, measure campaign effectiveness, and deliver more relevant ads.  

We may also work with platforms like Facebook or Instagram to run targeted ad campaigns using information (such as your email or phone number) converted into unique identifiers to match you with your accounts on those platforms. These platforms may offer their own tools for controlling ad preferences. 

RETENTION OF INFORMATION 

We keep your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, including providing our Services, meeting legal obligations, resolving disputes, and enforcing agreements. 

SECURITY 

We take steps to protect your personal information using industry-standard security measures. However, no system is 100% secure, and we cannot guarantee absolute security of your data. We are not responsible for the security of information transmitted over networks outside of our control. 

YOUR CHOICES 

Cookies: Most browsers accept cookies by default, but you can adjust your settings to reject or remove cookies. Doing so may affect some features of our website. 

Communications: You can opt out of promotional emails or texts by following the instructions in those messages. Even if you opt out of marketing, we may still send non-promotional messages related to your transactions or ongoing business relationship. 

CHILDREN’S PRIVACY 

Our Services are not directed at children under 13, and we do not knowingly collect their personal information. If you believe a child under 13 has provided us with personal information, please contact us so we can remove it. 

THIRD-PARTY LINKS 

Our website may include links to other websites or services. We are not responsible for their privacy practices. Please review their policies before providing personal information. 

CONTACT US 

For questions about this Privacy Policy, please contact us at steveb@eliteproservices.com or call us at 480-788-PIPE (7473) 

SMS TERMS AND CONDITIONS 

By opting in to receive text messages from Elite Pro Services, you agree to the following terms: 

• Consent: By providing your mobile number, you consent to receive recurring SMS messages related to appointment reminders, service updates, special offers, and company news. Consent is not a condition of purchase. 

• Message Frequency & Rates: Message frequency varies. Standard message and data rates may apply. 

• Opting Out: Text “STOP” to any message to opt out. You can also email service@eliteproservices.com or use the opt-out form on our website. 

• Data Collection & Use: We collect your phone number, and if provided, your name, email, and location data. This information helps us send relevant messages and improve service. Your data is securely stored and retained only as long as needed to provide messaging services or comply with applicable law. 

• Data Sharing: We do not sell or rent your information. We may share it with vendors who support our messaging program, bound by contracts to protect your data. We may also share data as required by law. 

• Support: For help with our SMS program, reply “HELP” to any message or email service@eliteproservices.com. 

For more details on our data practices, see the sections above on “INFORMATION WE COLLECT” and “HOW WE USE YOUR INFORMATION.”